I wish to place on record my appreciation of Mr Stuart Wilmott who visited yesterday in connection with rainwater dripping down into the conservatory via the skylight. He was superb, efficient and thorough, and very personable. I was truly impressed by the goodwill gesture in rectifying the problem without payment, because I first lodged the complaint during the guarantee period. Please ensure that this mail is forwarded to the company’s MD. People like Mr Wilmott should be recognised and respected.